Contact Us
We are looking forward to helping you and hearing why you are Hooked on Villages! Email us today!
HOURS
Monday – Friday 9:00am – 5:00pm CST
You've got questions, we've got answers!
1. Do the lit buildings come with a light cord?
Yes.
2. Is it in the original box, and is the box in good shape?
This information is included in the product page description.
3. Are there chips, cracks, repairs, paint wear, or glue marks?
This information is included in the product page description.
4. Is the piece complete?
This information is included in the product page description.
5. Are there any smoke odors?
We only purchase collections from smoke free environments.
6. Is the price negotiable, and are there bundle discounts for multiple pieces?
We price all of our retired collectibles at fair pricing. We do offer our VIP customers a discount code for 10% off.
7. What scale is it, and how big is it in inches?
Varies per collection and piece.
8. Is it lighted, battery-powered, or plug-in?
See the item description on the product page.
9. How is it packed and shipped, and is it insured?
We pride ourselves on packing solid to avoid any breakage. And we have very little. We also mark every box with Fragile stickers. All orders are insured and we handle any claims!
10. What is the return policy if it arrives damaged or isn't as described?
We have a money back guarantee on all our products for any reason within 30 days of receipt. If it arrives damaged, we either replace it, or refund you for the item and shipping.
11. Can I get it before Christmas, and what is the shipping time?
We ship within 2 business days, or we contact you with the expected shipping date so you can approve the later delivery date.
12. Do you have a want list or notification option for new arrivals?
We sure do. Just click on the heart next to the item and it will add a wish list to your account. You will be notified as soon as we get another one in stock.
13. Can you sell or consign my collection?
Yes. Fill out the form on the “Sell my Collection” tab and we will respond shortly.